1. Customers are allowed to return the product within 4 -5 days of shipment.
2. Products has to be returned in their original packaging and unused condition.
3. Product return cost will be borne by the purchaser.
4. Refund will be initiated after doing the quality check of the product and once we are assured about its good condition, it will reflect to your bank account directly in 7 to 10 working days.
5. For exchanging any product related to size and design, you can contact our help support number mentioned on website thru call or what’s app. Or you can directly go to the exchange option mentioned on website.
6. We also require a scanned copy/picture of the bill during return/exchange process. Please make sure you keep it safe or click a picture of your bill when your CZARCHI product first arrives.
7. You can return your products to following address: CZARCHI, C-46, 2ND FLOOR, BANK STREET, MALVIYA NAGAR, NEW DELHI 110017 , For further inquiry- Contact us: #:09599077836 (9 am to 9 pm on Monday to Saturday, excluding public holidays)